Terms and Conditions
I usually ship items within three working days of receipt of payment, but please check my shop announcement, as any temporary delays or our holiday and vacation closures will be stated there. If the item you ordered states MADE TO ORDER in the title, then it will have a longer delivery date which will be stated. Please let me know if you need anything clarifying regarding that.
I will ship items worldwide using Royal Mail airmail, which usually takes approx 7 - 10 working days, but can take longer at busy times. If you would like additional insurance, tracking or a faster courier service such as DHL, please contact me and I will send you a quote.
All international customers:
In addition to standard airmail, the following is available:
If you would prefer Airsure delivery, which is available to most destinations, please contact me. This provides 6 stage tracking, and priority handling, and is available at a surcharge of $10 per shipment.
WORLDWIDE CUSTOMERS - in most destinations, you should usually expect to receive items within seven - ten working days. Please note, we cannot take responsibility for the postal service delays. At busy times, items may take longer, so please allow extra time if possible as delivery times cannot be 100% guaranteed. Items are not considered lost in the mail until a month has passed. FYI, your order will begin its journey with the Royal Mail, which is the UK's postal system. The Royal Mail will deliver that to your country, at which point it will have to clear customs, and then will be passed over to your country's postal service. If your order is delayed in the post, we recommend in the first instance that where possible, you check with your local postal service's depot or post office.
EU CUSTOMERS: Unfortunately we have been experiencing occasional delays when shipping to countries within the EU. We believe this is due to Brexit and hope it is temporary. In the meantime we will not consider an item to these destinations to be lost until at least 2 months after dispatch, due to orders being held at customs. The majority of orders have been arriving as normal but there have been a few more delays than we would have expected previously.
UK CUSTOMERS you should usually receive items within three - four working days of order. I send by first or second class post or recorded delivery within the UK. We have added second class delivery as an option due to price increases by Royal Mail. If you need something quickly, please get in touch - we can usually work something out!
ALL CUSTOMERS, please note, if you want extra services, such as signed for delivery or tracking, I can provide this at a surcharge.
Very occasionally, items are delayed or lost in the post. This is something which we can't control, and I ask that you please wait for one month after dispatch to allow time for the item to arrive. During this time feel free to get in touch. However, as previously stated, the vast majority of items arrive within seven working days of purchase :) Of those that are delayed, it is extremely rare for them not to arrive at all. If you feel your shipment is late, please check first with your local postal depot, neighbours and members of your household that may have taken delivery.
Please note, you must contact us within 6 weeks of the expected delivery date if you have not received your order.
FREE SHIPPING -
Where we offer free shipping, this entitles you to one free shipping service to the address you provided during checkout. If items are uncollected from your local depot ( for example after you were out when the carrier tried to deliver etc.) or delivery is not rearranged by you after a delivery attempt (or attempts) to you, then they will usually be returned to us by the postal service eventually. Also, if you provide an incorrect address during checkout, your order may be returned to us by the postal service.
In these instances, once we received the return, we would at that point need to unpack and check everything before redelivering out to you. If you would like us to redeliver to you at that point, then we would ask that you pay a charge to cover our costs for this subsequent repacking and delivery. If you decide you do not want a redelivery in these circumstances, then we would deduct a fee from any refund to cover the costs of our postage and packaging.
If you have been waiting for your delivery and are concerned about its whereabouts, please check your email as there may be tracking information provided there. If you cannot do so or cannot see the relevant information there, please contact us so that we can check on the status of your delivery. We are happy to help you!
Please note: Any customs charges or local taxes are the responsibility of the customer.
I try to make packaging as lovely as possible, because a lovely parcel is a pleasure to open! However, I take extremely seriously the fact that most of my items are ceramic, and wrapping is first and foremost to protect the item. I want you to receive your item in one piece, and do my utmost to ensure that it does by wrapping my work well. Where possible I use recycled packaging.
I love making custom orders!
If there's something you like in my sold orders that is out of stock, or you would like a custom order, please get in touch. Custom orders usually take approx 4 weeks after receipt of payment.
We're working hard to be environmentally sound! Our kiln is small, electric, modern and efficient. It is only fired when it's jam packed full and I personally buy renewable energy where possible. We're currently experimenting with more environmentally friendly packaging and we hope you will reuse and/or recycle it where possible when it arrives with you. But, we know we're still not perfect. We were partnering with Treesisters, with whom we planted 2000 trees and contributed to green projects to hopefully give back a little more than we take from our beautiful planet. We've made a change, and are now paying the charity Ecologi to plant trees and contribute funds towards eco friendly projects
Please let me know if the item is to be given as a gift - I can enclose a free of charge gift tag card if you would like.
Gift wrapping can usually be arranged, please message me if you need this service. There may be a small charge for your requirements.
Please note - None of my items are intended or recommended for children or as toys.
I hope that when you open a parcel from me, you will be delighted! However, if you are not, then you can return all items except for custom items. We do not pay return postage, but will refund the full value if it arrives back to us undamaged, and that includes refunding the cost that we incurred to send it to you. Just get in touch with me within 14 days of receipt and we will advise you of our returns address. Please note international customers: customs forms must state: "Returning unwanted merchandise" with a value of $0
We want you to be delighted when you open a parcel from us, and so we take great care and pride in our packaging to ensure that international orders arrive intact. Because of this, it is super rare that breakages in transit happen. However, if it did happen to your order, we’d make it right. To qualify for this, all we ask is that you notify us within 4 days of receiving your order and, in the first instance, provide us with photographs of any broken pieces. We’d then send out a replacement as soon as possible in accordance with our terms.
In the case of wall art, we cannot be responsible for these pieces after they arrive with you. It is important that you use fixings that are suitable for your wall, and that you take care when installing the work to ensure that it is suitably and securely fixed. In high traffic or vibration areas, or where children are present, we recommend taking extra care, and in addition to your hardware you may wish to add a touch of silicone sealant, tile adhesive, Blu Tack or hot glue if appropriate to the back of the work to ensure stability if this is appropriate for your wall and situation. Feel free to get in touch to discuss this if you are unsure. Cleaning artwork should be done by lightly dusting.
By purchasing from my online shop, the buyer accepts that these items are made in the U.K. under British law and, whilst we do not expect any issues with the work or services provided, should any arise, they would be dealt with in the United Kingdom, under United Kingdom legal jurisdiction, laws and courts.
Information I Collect:
To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Microsoft is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me:
For purposes of EU data protection law, EP Ceramic Art Ltd is the data controller of your personal information. If you have any questions or concerns, you may contact Elizabeth Prince via the contact form on my website www.elizabethprince.com, via the conversations feature on my Etsy shop, or via the contact form on my online shop www.elizabethprinceceramics.com. Alternately, you may mail me at:
Elizabeth Prince Ceramics, Suite 205, Lightburn House, Ulverston LA12 8BS, United Kingdom
All designs, works featured and site content at elizabethprinceceramics.com are © Elizabeth Prince. All copyright, design rights and intellectual property rights existing in my designs and products and in the images, text and design of this website are and will remain the property of Elizabeth Prince. No transfer of these rights is given or implied with purchase or sale of work.
Any infringement of these rights will be taken seriously.
Thank you for taking the time to read my shop policies. If you have any further questions regarding my products or policies, please get in touch!