Shipping policy

INTERNATIONAL SHIPPING WITH OUR STANDARD SERVICE IS INCLUDED FREE OF CHARGE! See below for further details and terms:

All international customers:

In addition to standard airmail, the following is available:
If you would prefer Airsure delivery, which is available to most destinations, please contact me. This provides 6 stage tracking, and priority handling, and is available at a surcharge of $10 per shipment.

WORLDWIDE CUSTOMERS - in most destinations, you should usually expect to receive items within seven - ten working days. Please note, we cannot take responsibility for the postal service delays. At busy times, items may take longer, so please allow extra time if possible as delivery times cannot be 100% guaranteed. Items are not considered lost in the mail until a month has passed. FYI, your order will usually begin its journey with the Royal Mail, which is the UK's postal system. The Royal Mail will deliver that to your country, at which point it will have to clear customs, and then will be passed over to your country's postal service. If your order is delayed in the post, we recommend in the first instance that where possible, you check with your local postal service's depot or post office.

EU CUSTOMERS: Unfortunately we have been experiencing occasional delays when shipping to countries within the EU. We believe this is due to Brexit and hope it will improve. In the meantime we will not consider an item to these destinations to be lost until at 6 weeks after dispatch, due to orders being held at customs. The majority of orders have been arriving as normal but there have been a few more delays than we would have expected previously. We didn't vote for it, we hate it and we miss EU!

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UK CUSTOMERS you should usually receive items within three - four working days of order. I send by first or second class post or recorded delivery within the UK. If you need something quickly, please get in touch and let me know! 

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ALL CUSTOMERS, please note, if you want extra services, such as signed for delivery or tracking, I can provide this at a surcharge.
Very occasionally, items are delayed or lost in the post. This is something which we can't control, and I ask that you please wait for one month after dispatch to allow time for the item to arrive. During this time feel free to get in touch. However, as previously stated, the vast majority of items arrive within seven working days of purchase :) Of those that are delayed, it is extremely rare for them not to arrive at all. If you feel your shipment is late, please check first with your local postal depot, neighbours and members of your household that may have taken delivery.
Please note, you must contact us within 6 weeks of the expected delivery date if you have not received your order.

FREE SHIPPING -

Where we offer free shipping, this entitles you to one free shipping service to the address you provided during checkout. If items are uncollected from your local depot ( for example after you were out when the carrier tried to deliver etc.) or delivery is not rearranged by you after a delivery attempt (or attempts) to you, then they will usually be returned to us by the postal service eventually. Also, if you provide an incorrect address during checkout, your order may be returned to us by the postal service.
In these instances, once we received the return, we would at that point need to unpack and check everything before redelivering out to you. If you would like us to redeliver to you at that point, then we would ask that you pay a charge to cover our costs for this subsequent repacking and delivery. If you decide you do not want a redelivery in these circumstances, then we would deduct a fee from any refund to cover the costs of our postage and packaging.
If you have been waiting for your delivery and are concerned about its whereabouts, please check your email as there may be tracking information provided there. If you cannot do so or cannot see the relevant information there, please contact us so that we can check on the status of your delivery. We are happy to help you!

Please note:

UK customers: VAT is included in the cost. VAT ID GB336149500

Worldwide customers: Any customs charges, tariffs or local taxes are the responsibility of the customer.